Logging in issues
UPDATE: AUG 2017 - There appear to be issues with users logging in on Firefox browser at the moment. If this is the case for you, please try switching to another browser - we recommend Google Chrome when using Topperoo.
In This Article
I haven't received my password reset link
If you can't find your password reset link, please firstly check your SPAM or Junk folder of your email. If you still haven't received, drop us a note at firstname.lastname@example.org on in our web chat feature in the bottom right corner of Topperoo. We will then reset your password manually.
I have the right password but I still can't access Topperoo
Occasionally, you may have trouble accessing the designer after logging in. For instance, it may return to the login screen, even though you have entered the correct password. Here are the best steps:
- Try typing in topperoo.com/design directly, which should lead you to the design page.
- If you are still not able to access, you may need to force a refresh by clearing your cache and cookies. Here's how to do this on each browser:
- Get in touch in our web chat or email@example.com if you're still facing issues.